Terms & Conditions

By engaging with glytch’s services in the form of visiting this website and/ or purchasing items, you agree to the following terms and conditions, including those additional terms and conditions and policies referenced here and/or available by hyperlink. If you do not agree to all the terms and conditions, then you may not access this site or purchase items. These Terms and Conditions apply to all users of the site. We reserve the right to update/change any part of these Terms and conditions by updating our policies on this website. Please check and review our Terms and Conditions regularly so you are aware of any changes, as it is your responsibility to update yourself of our Terms and Conditions.

We reserve the right to refuse service to anyone, at any time for any reason.

By agreeing to these Terms and Conditions you signify that you are of/or above the age of majority in your area of residence and you have given us your consent to allow you and any of your minor dependents to use this site. Any use of our products for illegal or unauthorized purposes is strictly prohibited. Violation of any laws in your jurisdiction, including but not limited to copyright laws is also strictly prohibited. You do not have the right and you must not transmit any worms/viruses or any destructive coding. A violation of any of the Terms and Conditions will result in an immediate termination of your Services.

Credit card information is always encrypted during transfer over networks for purchase of our products. Other content you generate on our website (not including credit card information), may be transferred unencrypted and involved in transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices. The submission of your personal information through this site is governed and protected by our Privacy Policy. Please refer to our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products and/or brand, use of the products and/or brand, or access to the products and/or brand or any contact on the website through which the product and/or brand is provided, without express written permission by us.

If the information made available on this site is not accurate, complete or current, we will not be held responsible. The information on this site is provided for general information only and our products specifically. This information should not be relied upon or used as the sole basis for making decisions without consulting other sources of information. Reliance on the material on this site is at your own risk and your own choice. If the information on this site contains errors about pricing, product descriptions, promotions, shipping times/charges and product availability, we reserve the right to correct any errors. If correction of these errors effects your purchase/order, we reserve the right to change/update or cancel your order at any time without prior notice.

We reserve the right at any time to modify/discontinue products, modify/change prices of products, and/or, modify descriptions of products without notice. Our products and services are available exclusively online through this site. There are limited quantities of your products and these products are subject to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our products to specific geographic region and the right to refuse any order you place with us. We may, with discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer details, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel your order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Various links on this site may direct you to third-party websites that are not associated with us. We are not liable for any claims, concerns or harm related to the transactions made in connection with any third-party websites.

Your use of this site and access to our products may be interrupted, untimely, unsecure or affected by errors. The removal of services for unfixed periods of time or cancellation of services at any time may occur at any time without notice.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia AU. If we do not exercise or enforce these Terms and Conditions it does not constitute a waiver of outlined Terms and Conditions.

 

Returns Policy

  • To honour your Return, please email sales@glytch.com.au to get in direct contact with our team and begin the return process.

  • All refunds are awarded in the form of a store credit.

  • Returns will be accepted if the item is unworn, unwashed, with all original tags intact and attached.

  • Returns will be accepted within 30 days of receiving your goods.

  • Returns will be accepted for manufacturing or production faults. To aid your claim please take a picture, this will also help us understand what happened and ensure similar future faults will not occur again.

  • Refunds will not be awarded for general wear and tear.

  • Refunds and exchanges will not be awarded to “Sale” items.

  • If PayPal was used to purchase items refunds can be awarded. However, please be aware that PayPal is a separate company and has its own set of terms and conditions, which may affect your claim.

  • If PayPal was used to submit a payment and leave this site to a third-party site, please be aware these Terms and Conditions do not apply.

  • If direct credit card payment was used, we use Stripe to process these payments. Please be aware that Stripe has their own set of Terms and Conditions. In order to award your refund, your claim must also align with their Terms and Conditions.

  • If the desired returned item does not meet these outlined standards, glytch reserves the right to reject the return.

 

Privacy Policy


How Data is collected voluntarily from you and through automatic generation:

  • When using our site, your device automatically generates and provides data that we collect to help us understand your experience on this site.

  • We collect data regarding the products you have viewed, location, IP address, browser type, and the length of time you spent on each page. This data helps us calculate the nature of our target market and improve the online experience you can provide to you.

  • You may agree to provide your email address. In this scenario we may send you emails about our brand, products and other updates.

  • You imply consent for the collection of your data when you provide your personal information to purchase products.

  • We may directly ask you for personal information for a secondary reason (e.g. marketing), in this instance you will have the opportunity to refuse.

  • This website is a WordPress hosted site, which provides us with the platform to sell products online. Your data is stored through WordPress databases and is protected on a secure server.

  • This website also uses WooCommerce to process payments. This e-commerce tool also stores your information on a secure server. Customer accounts are made when you purchase an item to allow us to process your order and prepare it for delivery. This is an essential step to keep purchased orders well managed and delivered on time.

  • Please be aware that WooCommerce has their own set of Terms and Conditions.

  • We retain inactive customer account information for 1 month.

  • We retain pending order information for 2 months.

  • We retain failed order information for 30 days.

  • We retain cancelled order information for 30 days.

  • We retain completed order information for 30 days.

  • We also use Stripe to process direct credit card purchases. Please be aware that Stripe has their own set of terms and conditions.

  • We retain Stripe Data information (in the form of stripe customer ID and source ID, not credit card details) for 30 days.

  • This site also uses Cookies, which is integrated with WooCommerce. If you agree to allow Cookies to be used, a small text file that is stored on your computer system via your choice of internet browser. You have the right to decline Cookies.

  • Cookies allows us to learn how many times you visit our site, traffic of each page, location data, originating domain name, and even internet service provider. Cookies is a data collection tool and allows us to better understand how you interact with this site.

  • If you decline Cookies some of our website features may not function, as Cookies can provide the user with more user-friendly services that are tailored to the individual using the site.

  • We also use MaxMind, which is integrated with WooCommerce. MaxMind provides IP intelligence such as the location of our site visitors, customers connection speeds, ISPs, prevent fraudulent online transactions and can give us an overview of our sites scope. Please be aware MaxMind has their own Terms and Conditions

How we use your data: 

  • When purchasing from our site, the collection of your personal information (name, address, email address, telephone number) is required to complete your purchase.

  • We may send your information to third parties in order to fulfill your purchase. For example, a postal service.

  • We only use your personal information to provide you with the product you have purchased.

  • If you would like to withdraw consent for us to contact you, for the collection of information, use or disclosure of your information, please contact us at sales@glytch.com.au

  • If you violate these Terms and Conditions, and/or by law we are required to disclose your personal information, we will disclose this information.

  • To meet our legal data protection responsibilities, we only store your data for as long as we need to fulfil the purpose it was acquired it for. If you continue to engage with our services, we will keep your information to provide said services.

  • We take every reasonable technological and organisational measure possible to protect your information, including resisting access to personal information to those who only need to know in order to process your purchase. We also maintain and update our site security and review our technological needs.

Your rights over your information:

  • The right to be informed of how your data is used.

  • The right to access your information

  • The right to rectification, or to make something right/correct something.

  • The right to remove your information

  • The right to restrict or refuse processing of your information

  • The right to data portability or transfer

  • The right to input of automated decision making and profiling (we do not engage with automated profiling or decision making)